bd124 Privacy Policy

Introduction

bd124 ("we", "us", or "the platform") operates an online gaming and betting service for members in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect, why we collect it, how we use it, and how we keep it safe when you use the bd124 website (bd124.cam) and related services.

By registering on this site or using our services, you are considered to have read and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

We recommend reading this Privacy Policy together with our Terms and Conditions and Responsible Gaming policy.

What Information We Collect

bd124 may collect the following types of personal information:

A. Registration and Identity Information

• Full name and date of birth
• Valid email address
• Mobile number (linked to bKash, Nagad, or Rocket account)
• National Identity Card (NID) or passport number (for KYC verification)
• Permanent address

B. Financial Information

• Mobile banking number (bKash, Nagad, Rocket)
• Transaction history — date, amount, and method of deposits and withdrawals
• Balance and bonus usage information

C. Technical Information

• IP address and device identifier
• Browser type and version
• Operating system information
• Session duration and page visit information
• Data collected through cookies and tracking technologies

D. Gameplay Information

• Play history, bet amounts, and results
• Preferred game categories and duration of play
• Records of bonus and promotion claims

E. Communication Information

• Content of messages sent via live chat or email
• Support request history and resolution

How We Use Your Information

The information collected is used for the following purposes:

• Account Management: For registration, login, identity verification, and account security.
• Service Delivery: For games, betting, transaction processing, and providing bonuses.
• KYC and Fraud Prevention: To verify your identity and prevent illegal activities.
• Customer Support: To resolve your questions and issues.
• Personalized Experience: To display games and offers based on your preferences.
• Relevant Communications: To inform you about promotions, bonuses, and new services (only if you have given your consent).
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To identify unusual gaming behavior and take steps to protect members.
• Service Improvement: To improve platform performance and user experience.

Do We Share Your Information with Third Parties

bd124 does not sell your personal information or transfer it to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

A. Service Provider Partners

Partner organizations engaged for payment processing (bKash, Nagad, Rocket), technology services, data hosting, and fraud detection will receive only the information necessary and will be bound by strict confidentiality agreements.

B. Game Software Providers

Only the limited information necessary for managing gameplay is shared with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming.

C. For Legal Reasons

Information may be disclosed when required by a court order, a lawful request from a government authority, or to meet a legal obligation.

D. Fraud and Misconduct Prevention

Information may be shared with relevant authorities in cases of suspected money laundering, fraud, or other illegal activities.

Cookies and Tracking Technologies

The bd124 website uses cookies and similar technologies. Cookies are small text files stored in your browser or on your device that help improve the functionality of our site.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and run the core functions of the site.
• Functional Cookies: To remember your preferences, language settings, and customizations.
• Analytics Cookies: To understand how users interact with the site and to improve our services.
• Security Cookies: To detect fraud and protect your account.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the site.

Data Security Measures

bd124 adopts industry-standard technical and organizational security measures to keep your personal information safe. Our technical safeguards include:

• SSL Encryption (SSL/TLS): All data transmission between your browser and our servers is encrypted.
• Data Encryption: Sensitive information stored on our systems is kept in encrypted form.
• Firewall and Security Monitoring: Continuous monitoring to prevent unauthorized access.
• Two-Factor Authentication (2FA): For high-value transactions and security changes.
• Access Controls: Only authorized staff have access to personal information.

However, no transmission of information over the internet is entirely risk-free. It is your own responsibility to keep your password confidential and to avoid logging in from public devices.

Data Retention Period

We retain your personal information for as long as necessary. Generally:

• Account Information: For as long as the account is active and for a defined period after closure in accordance with applicable law.
• Financial Transaction Records: For a minimum of five years for legal and regulatory reasons.
• KYC Documents: For the period required by applicable law after identity verification is complete.
• Logs and Security Data: For the duration required for fraud prevention and security purposes.
• Communication Records: To ensure support quality and for dispute resolution.

Once the purpose has been fulfilled or the legal requirement has ended, we delete or anonymize your information using secure methods.

Your Rights Regarding Your Information

bd124 respects your control over your personal information. You have the following rights:

• Right of Access: The right to know what information we hold about you and to receive a copy of that information.
• Right to Rectification: The right to request correction of any inaccuracies in the information we hold about you.
• Right to Erasure: The right to request deletion of your information in certain circumstances (though some information may need to be retained for legal reasons).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Right to Withdraw Marketing Consent: The right to request that promotional communications be stopped at any time.
• Right to Lodge a Complaint: The right to lodge a complaint with our support team if you are not satisfied with how we handle your information.

To exercise any of the above rights, contact us by email at [email protected]. We will respond to your request within a reasonable time.

Protection of Minors' Information

bd124's services are for individuals aged 21 and above only. We do not knowingly collect or process personal information from any minor.

We verify age at registration and age is confirmed during the KYC process. If we learn that a minor has provided us with information, we will immediately delete that information and close the relevant account.

If you believe a minor is using our services, please notify us at [email protected].

Changes to This Policy

bd124 reserves the right to update or change this Privacy Policy at any time. In the event of changes:

• Updated policies will be published on this page and the "Last Updated" date will be revised.
• For significant changes, you will be notified via your registered email or through a notice on the site.
• Continuing to use the site after changes means you have agreed to the new policy.

Visit this page from time to time to stay informed about important changes.

Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

We take your privacy very seriously and are committed to resolving any concerns you may have promptly. For more information related to this privacy policy, please visit our Terms & Conditions and Responsible Gaming pages.